AUTOMATIC EXECUTION OF THE ORDER
At the end of the purchase procedure, the order enters directly into the withdrawal rows c / o the European Hultafors Group ™ warehouses.
Delivery on Italian soil takes place on average in 10 working days, for 20/25 day inter-departmental deliveries. These conditions may not be met in the event of broken stock or more time-consuming custom material. In both cases you will be notified by CustomerCare by e-mail.
At any time you can contact the customer service or fill in the accessible order status form in the contact area for news on the progress.
Delivery on Italian soil takes place on average in 10 working days, for 20/25 day inter-departmental deliveries. These conditions may not be met in the event of broken stock or more time-consuming custom material. In both cases you will be notified by CustomerCare by e-mail.
At any time you can contact the customer service or fill in the accessible order status form in the contact area for news on the progress.
TIME AND TRANSPORTATION COSTS
During the final stages of the order you can decide whether to receive the material in a specific place or pick it up by hand in the Bergamo store located in via Milano, 1 in Almè.
Transportation takes place through our affiliated couriers.
Shipping via courier for orders from 1 to 300 € a fixed fee of 10 € is charged
For the collection of orders is € 0.
For orders over € 301 shipping is free.
Transportation takes place through our affiliated couriers.
Shipping via courier for orders from 1 to 300 € a fixed fee of 10 € is charged
For the collection of orders is € 0.
For orders over € 301 shipping is free.
RETURNS
The return request is accessed no later than 10 days from the date of delivery, by filling in the form made available in the contact area.
Inside the module you can choose the nature of the return you intend to manage.
ORDERED BY ERROR - This return often concerns wearability or quantity errors. In this regard, we invite you to always check the correct fit here. In reference to these returns, so-called imputable to the purchaser, once the integrity in the original form of the goods has been received and verified, the billed amount reduced by 10% will be re-credited to cause * management of customer error reimbursement, realignment if necessary at the discount conditions as well as the transport (10 €) limited to the national territory only where the withdrawal with our agreed courier is requested.
GOODS NOT CONFORMING TO ORDER OR DEFECT OF MANUFACTURING - Once we receive the request we will give priority to the practice and manage as quickly as possible and in a completely free formula the whole procedure of reimbursement or replacement depending on the client's instructions.
Inside the module you can choose the nature of the return you intend to manage.
ORDERED BY ERROR - This return often concerns wearability or quantity errors. In this regard, we invite you to always check the correct fit here. In reference to these returns, so-called imputable to the purchaser, once the integrity in the original form of the goods has been received and verified, the billed amount reduced by 10% will be re-credited to cause * management of customer error reimbursement, realignment if necessary at the discount conditions as well as the transport (10 €) limited to the national territory only where the withdrawal with our agreed courier is requested.
GOODS NOT CONFORMING TO ORDER OR DEFECT OF MANUFACTURING - Once we receive the request we will give priority to the practice and manage as quickly as possible and in a completely free formula the whole procedure of reimbursement or replacement depending on the client's instructions.
REPLACEMENTS
While completing a return, in addition to the refund you have the option to prepare the amount already for the replacement.
Checking the box "CREATE A REPLACEMENT TOKEN" will create a token containing your active credit (based on the return conditions described above) to put in the cart as if it were a normal product.
NB: You can order what you want and take advantage of discounts as you are issuing a real new order.
We remind you that for any doubt or information, do not hesitate to contact us by phone.
Checking the box "CREATE A REPLACEMENT TOKEN" will create a token containing your active credit (based on the return conditions described above) to put in the cart as if it were a normal product.
NB: You can order what you want and take advantage of discounts as you are issuing a real new order.
We remind you that for any doubt or information, do not hesitate to contact us by phone.
* Practical customer error handling is necessary as the procedure is very similar to taking an order in all respects. First of all you need to organize a new courier outlet, certify the integrity of the goods received, make a new issue of documents, new banking operations, recondition the product for suitability for sale, new packaging, new transport with inter-national sending costs c / o Hultafors Group ™ warehouses, repositioning the product on the shelf and finally loading into the system.
